March 27, 2019, 6PM: Design For Inclusivity Using Conversational Chatbots – Suganthi Giridharan

Have you ever wondered what it would be like to be visually or hearing impaired and how that would affect your daily interactions? Why not build products that would provide a better user experience for wider range of customers? With the big Chatbot revolution, Bots are everywhere and are changing the norms of human-computer interactions. Chatbots provide the perfect opportunity for business to attract/retain customers, drive up user engagement and make brands more inviting. In this session let’s build an Alexa skill and a Lex chatbot to make a sample website accessible to everyone. The goal would be to use Lex as a website companion to help everyone navigate all of the website’s content. Let’s design voice commands that read text from website, make phone calls and display query results making it possible for every type of user to use the site. You will leave this session with an understanding of how to integrate conversational user interface in products you build to achieve better user experience for ALL!

Bio: Suganthi Giridharan is a Senior Software Engineer at Cincinnati Insurance Companies and has been involved in the design and development of software products and services for many industries including CAD, financial, and insurance for over two decades. She is an active member and speaker at CINNUG, the Cincinnati .NET User Group. She also participates regularly at Southwest Ohio GiveCamp where geeks give back to the community by helping to build web and software solutions for local non-profit organizations. She enjoys the outdoors and spends her free time gardening and hiking. As a certified yoga instructor, she helps people develop their overall health and well-being.